If you register online, you nominate an email address as your username and then create a password.
If you forget your password it can be reset using the ‘forgotten password’ link or by calling the helpdesk for assistance. Passwords can only be changed once every 24 hours and accounts will be locked for a period of 30 minutes after 10 failed authentication attempts.
StepUp for Dementia Research passwords must not contain your name or username or date of birth. Passwords should contain a combination of uppercase, lowercase, digits and/or non-alphanumeric characters (e.g., exclamation mark). Some delimiters (e.g., ampersands) are not permitted, so it is easiest to avoid those.
If you register by helpdesk or post, the helpdesk staff or StepUp for Dementia Research administration will assist you in creating an account.